Refund policy

Returns

Due to the nature of our products, Wrap & Roll UK does not accept returns.

All items sold on our website include perishable food products, and for hygiene and food safety reasons, we are unable to accept returns, exchanges, or cancellations once an order has been placed.

Please ensure you review your order carefully before completing your purchase.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • Your item arrives damaged

  • You receive an incorrect item

  • There is a clear issue with your order

To report an issue, please contact us at wrapandroll17@gmail.com within 24 hours of receiving your order, including:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will assess the issue and, where appropriate, arrange a replacement or refund.

 

Non-Returnable Items

All items sold by Wrap & Roll UK are non-returnable, including but not limited to:

  • Perishable goods (food and frozen products)

  • Sale items

  • Gift cards

  • Custom or special orders

This policy is in place to ensure food safety and customer protection.

 

Exchanges

We do not offer exchanges.
If there is an issue with your order, please contact us and we will work with you to resolve it where possible.

 

Refunds

Refunds are only issued if:

  • An item arrives damaged

  • An incorrect item is supplied

  • The issue is verified by our team

Approved refunds will be processed back to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

If you believe a refund should have been issued and more than 15 business days have passed since approval, please contact us at wrapandroll17@gmail.com.

 

Contact Us

If you have any questions about this policy or your order, please contact us at:
📧 wrapandroll17@gmail.com